How do I contact WD support?

(800) 275-4932Western Digital Technologies, Inc. / Customer service

Is WD My Cloud still supported?

After Jan. 15, 2022, remote access, security updates and technical support will no longer be available for My Cloud OS 3. For customers with only My Cloud OS 3-compatible devices, Western Digital plans to end all support for prior generations on April 15, 2022.

How do I troubleshoot my WD external hard drive?

Fix WD external hard drive not recognized error

  1. Go to Setting > Update & security.
  2. Tab on Recovery > Advanced Startup > Restart now.
  3. PC will automatically boot into another Startup Settings screen.
  4. Press F4 to initiate PC reboot into Safe Mode.
  5. Then check whether the WD external hard disk can be detected or not.

Why is my WD hard drive not recognizing?

Locate and right-click on your WD drive and click Change Drive Letter and Paths…. Click Change. Then select from the drop-down menu to assign a letter and click OK. Restart your computer and check if your WD external hard drive not recognized problem has been solved.

How do I update my WD hard drive?

Run the file by typing the file name at the command prompt. For example, type WD2500YS.exe at the command prompt. The software will scan the Serial ATA bus and automatically update the WDxxxxYS hard drive that is connected and recognized. It may take up to two minutes to update the firmware of the hard drive.

What happened to WD My Cloud?

On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. If your device isn’t compatible with My Cloud OS 5, you will lose remote access and will only be able to access it locally. Devices on these older firmware versions will not receive security fixes or technical support.

How do I update WD My Cloud?

Open the My Cloud Mirror Gen2 Dashboard UI. Go to Settings >> Firmware Update. Under the section Manual Update, click the Update From File button and a window will open.

How do I reset my WD hard drive?

Insert your paperclip into the hole and depress the “Reset” button. Hold the button down for 10 seconds and release. After 40 seconds the drive will reboot. This is a “long” reset and your drive will be completely reset to factory settings.

How do I access my WD cloud?

Solution 1: Enable SMB 1.0

  • Solution 2: Enable Netbios Over TCP/IP
  • Solution 3: Change Network Connection to Private
  • Solution 4: Enable Network Discovery and File Sharing for Private network
  • Solution 5: Check SMB Settings and Disable SMB 2.0/3.0
  • Solution 6: Sign into Windows Using A Password
  • Solution 7: Add Windows Credential for WD My Cloud

    • How to install my Cloud WD?

    Download WD Discovery via the Western Digital website.

  • Install the software by following the simple installation wizard.
  • In the introduction screen,click on skip and click on ‘Register’ next to the ‘WD My Cloud Home’ icon.
  • Enter the login details that you previously specified.

    • How to connect WD MyCloud to network?

    Connect the WD Passport to the computer.…

  • Select the WD Passport.…
  • You can preview some recoverable files after the scan.…
  • Choose the files that are to be retrieved.…
  • Note: You can recover your files easily with File modified date.…
  • Select a task or image to restore.

    • How to setup WD my Cloud for remote access?

    Access the My Cloud Dashboard. To open your My Cloud Dashboard: Windows: Open a web browser and type in//devicename/(or device IP address) to the browser address bar.

  • Click on the settings option on the top menu.
  • Scroll the page to Cloud Access and verify it is set to off (or turn off if it is on).