How do I contact AirAsia customer service?

Feel free to reach out to us at [email protected] for any questions or problems regarding a product.

How do I talk to a live agent at AirAsia?

Go to the Chats tab. Tap New Chat icon, then select New Contact. Create new contact using +60 11-3516 5078 number. Start chatting with AVA by typing anything.

How do I get a refund from AirAsia?

To receive the refund, visit support.airasia.com and open the “Chat with AVA” contact channel. Once the chat is open, write “Refund”, select “My flight is cancelled by AirAsia” and follow the instructions on the chat. Alternatively, you can contact us through any of the listed channels in support.airasia.com.

Can I get a refund if my flight was Cancelled?

Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.

Can you get airline tickets refunded?

Are Plane Tickets Refundable? The short answer is yes, though each airline can implement a different policy for refunding airfare. Most airlines offer a choice between refundable and non-refundable airline tickets—something a lot of us tend to skip over or overlook altogether.

When AirAsia will start to fly?

April 2022
With Malaysia and Thailand reopening and travel restrictions being lifted, AirAsia will be continually re-introducing international services, starting from April 2022. In this regard, India, Malaysia, and Thailand are countries with significant potential in terms of stimulating tourism and reigniting the economy.

Will AirAsia fly again?

SEPANG, 31 January 2022 – Following its successful restructuring process, AirAsia X (AAX) is resuming its commercial service post pandemic between Kuala Lumpur and Sydney commencing from 14 February.

How do I contact AirAsia via WhatsApp?

WhatsApp

  1. Open WhatsApp.
  2. Go to the Chats tab.
  3. Tap New chat > New contact.
  4. Save the number +60 11-3516 5078 as your contact.
  5. Start chatting with AVA with a simple “Hi”, keywords or questions that are short and simple.

What happens when my flight gets Cancelled?

Typically, if your flight is canceled the majority of airlines will rebook you on the next flight available to your destination with no change fees or additional charges. However, depending on why your flight is canceled, finding seats on a new flight may be difficult and your arrival time may be delayed significantly.